FAQ

All answers to the questions below are contained within various pages in our website. However, listed below are most of the common enquiries that I receive. I hope they are of help. If you have any questions please contact us. We will always try our best to help.

We are a five minute walk from Hampstead tube station. From the station turn right and walk up Heath Street. Walk past the shops and beyond the church. We are the last business on the left hand side.
We are a twelve minute journey by tube to the centre of London. We are on the Northern Line, Edgware branch. There are also buses that can be taken to get into central London. A more scenic option but a longer journey time.

Please click on how to find us for a detailed description of the myriad journey options.

All our rooms are ensuite, containing a shower, lavatory and sink unit in our standard rooms. Our Double Deluxe (honeymoon) rooms have bath tubs/ Jacuzzi as well as separate shower enclosures. All rooms have television, telephone, tea and coffee making facilities and hairdryers. We also offer free WiFi.
All our rooms are on the small side. They all vary slightly but we do not have spacious rooms. We are comprised of buildings that were constructed in the 1850’s and the room sizes are in accordance with the style of terraced cottage form that era. What we may lack in space, we feel we more than make up with in value and charm.
All rooms are strictly non-smoking. Anyone trying to have a sneaky cigarette WILL set off our fire alarm and WILL receive a £100.00 fine.
According to our family background the food we serve is Italian. We have a very large menu incorporating both our restaurant and bar area, serving a la carte meals as well as daily specials.
Yes. We serve a cold buffet breakfast consisting of fresh fruit, a selection of cereals, a selection of yoghurts, bread rolls, toast, ham, cheese, boiled eggs and Italian sponge cake. We also provide orange juice as well as a selection of teas and coffees. Breakfast is served between 7.30am to 9.30am.
Yes. Value Added Tax is included in the prices. The only extra additions to your final bill would be either meals, drinks or telephone calls.
I am afraid that we do not. We will only permit guide dogs.
Via our website, under the “Check Availability” Icon….. we always offer the best price! Via email at info@lagaffe.co.uk, Call on 44-(0)20-7435-8965 or fax on 44-(0)20-7794-7592, or via our social media links.
We have a strict 48 hour cancellation policy. Anything less than the required minimum stated period will result in a charge for the first evening of your proposed stay. A no show will incur the total amount. PLEASE NOTE group bookings will be notified of different cancellation policy depending on number of rooms and length of stay.

Parking, parking, parking… the bane of all Londoners! I am afraid that we do not have our own car facility. However, your limited options are:

1) Pay and display parking: There are two parking zones close to us. One is located along Hampstead Grove, one minute walk from us, the other down New End and is a two minute walk from us. Both are operational from 9am until 6pm. There is a four hour maximum stay restriction.

2) Local car park: Four minutes up the road from us behind Jack Straws castle pub there is a local community car park. It is not too big, but if arriving early there should not be too much of a problem. The only restriction is that the car park is locked overnight, usually between 7pm to 7am. Again there is a four hour maximum stay restriction

The weekends are very busy and parking can be difficult unless you arrive mid to late in the morning.

Sunday parking is free

3) On street free parking can be found on Winnigton Road opposite the Kenwood house area of Hampstead Heath. It is a good 20-25 minute walk from us but there are no restrictions.

4)  If you are still unsure of how to find us, please call us for further information.

Parking spaces are limited, however we have teamed up with JustPark to save our guests 20% off parking in nearby location(s). Simply click on the JustPark link below and at the checkout enter promo code LAGAFFE20 to redeem the discount. (Valid off first booking) JustPark

We have also teamed up with “Your Parking Space” to offer our customers additional parking spaces in the area, La gaffe customers can now use the code LAGAFFE20 to get 20% off private parking around hampstead, follow this link and book using the code LAGAFFE20 to receive your discounted parking.

Check-in is between 3.00-10.00pm. We try to be as flexible as possible to help those with an estimated check-in outside of our standard times, please contact us if this may be the case.

Please note : We do not have 24 hour reception so we cannot help with very late arrivals.

Our daily check-out time is 11.00am

Yes, we are able to look after your belongings until you need to depart.
Hampstead is one of the most beautiful and historic parts of London. We have the Heath on our doorstep a selection of museums, churches and National trust houses all within walking distance. We also have a cosmopolitan heart to the village with a wide selection of restaurants and shops. For more details click here.
Yes. We are very proud of our reputation as being very child friendly and we try to be of help in whatever way we can. We understand the difficulties of travelling with children!

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